Refund & Return Policy

Last updated: June 2026

We want you to be happy with every order. This policy explains when and how refunds work.

Fresh & Refrigerated Items

Refunds for fresh, refrigerated, or frozen items are available only if reported within 24 hours of delivery, with photo evidence of the issue, through Help & Support.

Non-Perishable Items

Unopened non-perishable items may be refunded within 7 days of delivery.

Wrong Item Received

If you received the wrong item, you are entitled to a full refund or replacement — no return required. Just report it with a photo.

Out-of-Stock Items

If an item is out of stock after your order is placed, you will receive an automatic full refund for that item within 3 business days, and an updated invoice explaining the change.

Delivery Not Received

If your order is marked delivered but you did not receive it, report it within Help & Support. We will investigate for up to 48 hours, then issue a full refund if non-delivery is confirmed.

Refund Processing Time

Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or payment provider.

How to Request a Refund

Open a request through Help & Support in your account. Include your order number, the affected items, and photos where applicable.

No Refunds On

• Sale or clearance items
• Custom or special orders

Questions? Reach us through Help & Support.